First of all, a huge thank you to all who left feedback! It confirmed a few things I already knew, and I discovered a few things I didn’t. I won’t bore you with all of the assorted numbers, but I did want to share how we are doing in different areas.
81 total responses received.
This was the most important to me. The scale was 1-5. The absolute highest marks we received were in Customer Service! Yay! I am so glad that we are doing that part right as customer service is my number one priority! I want every single customer to feel welcomed and appreciated. My goal is to create a shopping experience that not only gives you a great product but makes you want to come back just to say hi! Over the past few years I have come to think of many of my customers as friends and truly look forward to them coming in whether they buy anything or not.
Quality of products got high ratings as well. I personally love my products and this survey confirms that my customers do too!
The lowest marks came on location, which I had already suspected. When I made the move last year, I knew that it would be a drawback to be in our cozy corner in the back of Summerhill Sq. but the many benefits of the move, outweighed that.
The other lowest mark is on our pricing, which actually did surprise me. I would love more feedback about that, because I feel (and many customers have told me) that my pricing is very fair. The only way I could go lower is if I were able to get lower prices on my ingredients and packaging from the manufacturer.
The third lowest is my social media presence. Again, would love more feedback on that because it’s such an ambiguous question. Am I posting to much? Not enough? Not enough variety of platforms?
Below is the breakdown of the above graph for any numbers geeks like myself who are interested in the specifics!
And finally, the last question was: “What are we doing right? What could we do better? Please share your thoughts on how we can make your next experience with us the best it can be.”
This part was the most helpful. It’s where YOU got to speak. I feel that because I made it anonymous, people were able to speak their true feelings. That was very helpful! Praise is great and I appreciate every positive comment, but the suggestions on what I could do to make it better is what can really help make LillaSyster the best it can be!
–I love your store and love the products. I actually have your soap in all my bathrooms now. I also love seeing your products at charity silent auctions- I actively try to shop at places that support the community events.
–I am not even sure exactly where your store is except that it is supposed to be in Summerhill Square…never actually seen it.
–I don’t think you could be any better than the open house morning that I came in a few wks back. Thank you — so appreciated the nice lady that carried my products to car.
–I have no input here! Keep doing what you’re doing!! This is my favorite store because of the attention you give to customers and the great products that you offer.
–Move back to Stateline! ?? other than that everything is great!
–Love all your products maybe staying open later???
–I love everything I’ve tried. The pricing is great and I think the location is pretty good. I wish there was more variety, and/or the packing was different for different items. For the longest I didn’t know about the shave soap because it looks almost just like the regular soap.
–More economy choices; different sizes, varieties, and prices of grab bags, out of date products etc…
–You make customers feel welcome and you’re very friendly.
–PLEASE DON’T CHANGE A THING!!!!!!!!!!! I love everything just the way it is and just the way they are!
–Every time I come to your store I’m greeted as soon as I walk in and I LOVE that! I would have to say you’re doing everything right.
–Store front need to be larger. You have a large store but feel like the shopping area is small
–I think you’re fantastic. Your shop is adorable! You’re all so personable. Your products are AMAZING!!! I think it’s a home run. Wouldn’t change a thing
–Love all the new and old scents! I also love all of the products. I haven’t tried anything I don’t like. The location makes it a little hard for me to get by when I need too. But I still love EVERYTHING!!!
–Expand hours maybe? Otherwise, keep being awesome.
–I always enjoy coming to the store. The owner is so helpful. I wish the product displays did not go all the way to the floor. I’ve gotten on my hands and knees more than once to view products. I wouldn’t mind seeing some basic scents like honey suckle, magnolia, cantaloupe or mango. I mainly purchase soap for myself and spa boxes as gifts as I try to support locally owned businesses. The overall feel and merchandising of the store is great. I feel like I can touch everything with out tearing up anything. You did a great job on your store front and you make amazing quality products. I recommend you often.
Once again, thank you for your feedback, it’s given me much to think about and some changes to implement. One has already been done, our hours are now extended. Woo! Tues-Fri 10-6 and Sat 10-2.